Asus support and service, during 2020 and 2021 after my purchase of a Zenfone 6, was the worst I have ever experienced, in any industry and for any product. I will never buy an Asus product again, of any kind. Timeline:
- Jan 2020: I buy a new Zenfone 6.
- Aug 2020: Phone no longer charges, on any charger including Zenfone’s supplied charger. The charging port in the phone is not working.
- Aug 2020: Still under warranty, I mail the Zenfone to the ASUS repair center in Grapevine, Texas. This is an unnecessarily complicated process. For example, Zenfone’s support keeps assuming I purchased a laptop, and tries to communicate with me about laptop repair.
- November 2020: I receive the Zenfone, apparently repaired. (But the data on my phone has been wiped out.)
- March 2021: My Zenfone stops working completely. No power, no blue screen, nothing.
- March 2021: ASUS assures me I will be charged only a diagnostic fee of $85, to have the phone assessed and then repaired.
- March 2021: ASUS then tells me I’m no longer under warranty, which ended in Jan 2021.
- March 2021: ASUS then tells me I am still under warranty, which was extended because of the previous problem with the Zenfone in 2020.
- April 2021: I again mail the Zenfone to the ASUS repair center in Grapevine, Texas.
- April 2021: ASUS then tells me I’m in fact not under warranty any more.
- April 2021: ASUS then tells me actually I am under warranty, which was extended for an additional 3 months.
- April 2021: ASUS then tells me I’m in fact not under warranty, which supposedly expired “2 December 2020”.
- April 2021: ASUS then tells me my warranty in fact expired on “8 March 2021”.
- April 2021: I ask to escalate the issue. (At this point, ASUS Customer Service is already the worst I have experienced, ever, for any product in any industry.)
- April 2021: ASUS maintains that my warranty is expired, but offers me a “20% discount” off their fee to repair the dead phone, which is $289. I ask to get a better deal, given what I’ve had to go through in owning this ASUS product. ASUS tells me they will check with their Corporate dept.
- April 2021: ASUS calls me back, telling me they can take 30% off the fee, to repair the dead phone.
- April 2021: ASUS then sends me an invoice for the full amount of $289, with no discount. Also, the invoice description of the problem is wrong, as it says “Hangs on ASUS logo” (instead the phone does not respond at all). I call ASUS and ask them to correct the invoice.
- April 2021: ASUS then sends me a new invoice for this repair, for an even higher fee of $362. The invoice also states a completely different problem: it includes a $97 item (plus tax) and a $243 item (plus tax) both for “abnormal appearance (deformation/scratches/damage/paint removal/dirt/rough edges)”. I call to tell ASUS it should be lower, as we had discussed. And to tell ASUS my phone was not physically abnormal or damaged in any way, when I had sent it to their repair center. And that this new invoice is completely different from their prior invoice. (At this point, it is becoming apparent to me that what is happening at ASUS here is not merely total incompetence, poor training and poor management, but possibly something worse.)
- April 2021: ASUS contacts me to say they erred, and should have sent me an invoice for $231. I then correct them again, saying no that would be only a 20% discount off the repair fee. ASUS had told me my discount was 30% off (for $216).
- April 2021: During these interactions, I keep having to tell ASUS that my phone is to be repaired at the discounted rate, but nevertheless ASUS keeps sending me e-mails stating that my phone will be sent back to me unless I pay the (undiscounted, incorrect) invoice amount within 5 days of the invoice date. Repeatedly ASUS assures me that my phone will not be sent back to me, that it is on track to be repaired at the rate they had agreed to, and that I will no longer receive these e-mails pressuring me to pay within 5 days. Yet, the e-mails are not stopped, they keep coming.
- May 2021: ASUS sends me another invoice for the incorrect, higher amount ($362) and the incorrect problem: “abnormal appearance (deformation/scratches/damage/paint removal/dirt/rough edges)”.
- May 2021: I contact ASUS, escalate the issue, and ASUS tells me they will have someone contact me in 24-48 hours. 24-48 hours pass by, with no call from ASUS. Meanwhile, ASUS continues to send me invoices, and a payment deadline, for the incorrect rate of $362.
- May 2021: I contact ASUS again, escalate the issue. ASUS assures me that they will stop sending me e-mails asking for payment of $362, and will contact me about correcting it.
- May 2021: ASUS “Proactive Care” sends me an e-mail stating that an internal failure to correct the invoice “has triggered the return of your device unrepaired”. The e-mail also states that once I receive my unrepaired Zenfone, I can re-create the return, ship the phone BACK to ASUS (at no shipping cost to me) and “continue this process”. (I’m thinking, Uh… no thanks.)
- May 2021: Sure enough, I then receive the Zenfone, returned to my home by ASUS. Unrepaired and dead.
To all: enjoy your ASUS experience.
I need help guys. Between ASUS Zenfone 6 and Samsung M51, which one should I buy? I only need a decent camera, with gaming and movie capability (for the movie, I usually watch it on VLC media player). Also, big RAM, big internal memory, dual sim + external microSD card insertion slot, big battery capacity and a fast phone is a must for me
WHERE TO BUY WITHIN PHIL
Great phone.
I totally disagree by now in 2020. Amoled Display, In Screen Fingerprint Sensor, those are not features I would prefer, at all. They are unreliable, unprecise, have their issues with light, and degrade over time. I think critics should integrate this, and make aware, that not everyone wants the newest technology, some prefer reliable technology. Like the very precise and fast capacitor fingerprint readers. This is why I think the ZenFone6 is probably the best phone of this decade yet. I would take it without flip-cam or ultra-wide as well, all I miss is extra sensors, like barometer or IR, but those are really just gimmicks.
Bring the mic closer (or increase the gain) for God's sake! good review though! :)
keep up the good work!
Better than that unboxing clown woooooooooooow look at the bubble wrap around this electronic device! ooooooooooooooooooooooh! dumbass!
How much
looks good but that camera will not last no matter what they say
Zenfone is my favourite
I simply love ASUS. My laptop is asus vivobook. My phone is asus zenfone. I'm planning to buy a new phone and I hope it's a zenfone, too.
Does this phone has video Bokeh effect (background blur) ?
Sir i am very confused to buy between asus 6z vs k20 pro mi
Which of them has better audio experience with headphones i am a very music person
asus still dont update the game genie app, we want the clean mode recording.
Phone is not all that. battery is great for sure and head phone jack and speakers are amazingother than 's a basic phone.
Any chance of Zenfone 7 this year?
Watching this on my Z6 a yr later
OLED screen and $100 cheaper and I'd have bought this.
FM radio ( in my country this will come in handy in the event of a hurricane ) , no notch, gorgeous LCD display ( i will not pay even a dollar for OLED until burn in is fixed ) A HEADPHONE JACK, great battery with no compromise in performance with a pure stock Android ( fuck u Bixby ) all for $500 Definitely getting this black Friday
أيوة أيوة ,I love it, let get the bad gay
Ricky should do more reviews. He did XR and ZP6 now. His voice is balanced(neither robotic, nor too sweet filled).
Coming to the phone, Asus should have sold this a lot because it is almost a perfect phone.
Op
Nice
Bhai vote dalke aya he
Aisi dikkat hogayindi to hum subscribe nahi karenge.
Supper
Bhai aapki smile bahut acchi hai
Soo lovely person
Op
4:38 the real Shlok face
1:34 Dalo to aawaj aate he
Ye phone lena he yrr kuch jugaad karwao
Bhai apka video first time dekha heap bande bhot kamal ke ho yrr aise muskuratr hur bhot jabardast lagte he maa kasam mja a gya
He is so sweet
Vedio ko Unlike kerne wale pagal h.
YouTube recommending me after 1year
Apple ke phone me bhi VERY SUPER HYPER RARE NAHI HOTA
Bhi please mojha ak phone doga please bhi please bhi
A word table vertical front camera
1.35 पर मजा आ गया जाओ देखो
*Doston, Agar ye 35k ke neeche aataa hai toh jabardast hoga Kya lagtaa hai apko?*
Price please
I bought this phone after watching this video and after ane and half year this phone get dead mere hath se aaj tak gira tak nhi phone pde pde dead ho gya service centers says company ne support band kr dia h ab me kya kru is phone ka bhar koi pakd nhi rha ise
patn lock hu ksy kholu asus6z
I'm still waiting for this phone, really osm
Aap is mobile ke PUBG me Banda nahi bote ko maar rahe the
Price kya hai
Prise kya hai sir iska
Kaya khake video banaya bhai Gourav flagship mobile mai up bol rahe kisi ki phn mai 5000 mah ka battery nehi mil rahe upne kabhi s 20 ulta or s 21 ultra ka name suna ? E sob kyu bol rahe reply pls
Tumara dramatic review er tu
Kiya eas ne fasht chargar hai
Asus z6 5g hai ki nhi
Congratulations guys we are here after watching iqoo phone ad
Jio phone3 he kya
Poco x3 pro accha hai iise
Bkwas hai
enddddddd review bro
enddddddd review bro
Still using this phone in 2022!
I bought it on July 4, 2019
Today date April 30, 2022
It's been 2 years and 10 months. Still running like a beast and still attracting people by its flip camera
If it where a 3D camera for sure because it’s also front facing 3D
A 3D camera that looks like the real world.
3D mode
Oh my god…
So you're basically taking photos with your selfie camera
Just an update 2.5 years on the camera motors work great and the battery is still good. Not feeling the age
THIS is innovation, along with all the other alternatives to avoid or reduce "the notch". In the end the best solution will prevail. It may not be this solution specifically, but experimenting is how you innovate, no what Apple calls innovation.
Asus support and service, during 2020 and 2021 after my purchase of a Zenfone 6, was the worst I have ever experienced, in any industry and for any product. I will never buy an Asus product again, of any kind. Timeline:
- Jan 2020: I buy a new Zenfone 6.
- Aug 2020: Phone no longer charges, on any charger including Zenfone’s supplied charger. The charging port in the phone is not working.
- Aug 2020: Still under warranty, I mail the Zenfone to the ASUS repair center in Grapevine, Texas. This is an unnecessarily complicated process. For example, Zenfone’s support keeps assuming I purchased a laptop, and tries to communicate with me about laptop repair.
- November 2020: I receive the Zenfone, apparently repaired. (But the data on my phone has been wiped out.)
- March 2021: My Zenfone stops working completely. No power, no blue screen, nothing.
- March 2021: ASUS assures me I will be charged only a diagnostic fee of $85, to have the phone assessed and then repaired.
- March 2021: ASUS then tells me I’m no longer under warranty, which ended in Jan 2021.
- March 2021: ASUS then tells me I am still under warranty, which was extended because of the previous problem with the Zenfone in 2020.
- April 2021: I again mail the Zenfone to the ASUS repair center in Grapevine, Texas.
- April 2021: ASUS then tells me I’m in fact not under warranty any more.
- April 2021: ASUS then tells me actually I am under warranty, which was extended for an additional 3 months.
- April 2021: ASUS then tells me I’m in fact not under warranty, which supposedly expired “2 December 2020”.
- April 2021: ASUS then tells me my warranty in fact expired on “8 March 2021”.
- April 2021: I ask to escalate the issue. (At this point, ASUS Customer Service is already the worst I have experienced, ever, for any product in any industry.)
- April 2021: ASUS maintains that my warranty is expired, but offers me a “20% discount” off their fee to repair the dead phone, which is $289. I ask to get a better deal, given what I’ve had to go through in owning this ASUS product. ASUS tells me they will check with their Corporate dept.
- April 2021: ASUS calls me back, telling me they can take 30% off the fee, to repair the dead phone.
- April 2021: ASUS then sends me an invoice for the full amount of $289, with no discount. Also, the invoice description of the problem is wrong, as it says “Hangs on ASUS logo” (instead the phone does not respond at all). I call ASUS and ask them to correct the invoice.
- April 2021: ASUS then sends me a new invoice for this repair, for an even higher fee of $362. The invoice also states a completely different problem: it includes a $97 item (plus tax) and a $243 item (plus tax) both for “abnormal appearance (deformation/scratches/damage/paint removal/dirt/rough edges)”. I call to tell ASUS it should be lower, as we had discussed. And to tell ASUS my phone was not physically abnormal or damaged in any way, when I had sent it to their repair center. And that this new invoice is completely different from their prior invoice. (At this point, it is becoming apparent to me that what is happening at ASUS here is not merely total incompetence, poor training and poor management, but possibly something worse.)
- April 2021: ASUS contacts me to say they erred, and should have sent me an invoice for $231. I then correct them again, saying no that would be only a 20% discount off the repair fee. ASUS had told me my discount was 30% off (for $216).
- April 2021: During these interactions, I keep having to tell ASUS that my phone is to be repaired at the discounted rate, but nevertheless ASUS keeps sending me e-mails stating that my phone will be sent back to me unless I pay the (undiscounted, incorrect) invoice amount within 5 days of the invoice date. Repeatedly ASUS assures me that my phone will not be sent back to me, that it is on track to be repaired at the rate they had agreed to, and that I will no longer receive these e-mails pressuring me to pay within 5 days. Yet, the e-mails are not stopped, they keep coming.
- May 2021: ASUS sends me another invoice for the incorrect, higher amount ($362) and the incorrect problem: “abnormal appearance (deformation/scratches/damage/paint removal/dirt/rough edges)”.
- May 2021: I contact ASUS, escalate the issue, and ASUS tells me they will have someone contact me in 24-48 hours. 24-48 hours pass by, with no call from ASUS. Meanwhile, ASUS continues to send me invoices, and a payment deadline, for the incorrect rate of $362.
- May 2021: I contact ASUS again, escalate the issue. ASUS assures me that they will stop sending me e-mails asking for payment of $362, and will contact me about correcting it.
- May 2021: ASUS “Proactive Care” sends me an e-mail stating that an internal failure to correct the invoice “has triggered the return of your device unrepaired”. The e-mail also states that once I receive my unrepaired Zenfone, I can re-create the return, ship the phone BACK to ASUS (at no shipping cost to me) and “continue this process”. (I’m thinking, Uh… no thanks.)
- May 2021: Sure enough, I then receive the Zenfone, returned to my home by ASUS. Unrepaired and dead.
To all: enjoy your ASUS experience.
Yes I would! But I really wish to be able to take landscape mode photos and video while keeping cellphone vertically. Hate vertical videos but don't holding my phone landscape.
Not only is it a good phone but its also not made by communist china, its from democratic taiwan.
You're looking at the predecessor of the 2020 blind camera smartphone test champion
Hands off to Asus for selling flagship smartphones at very reasonable price
Typing this from my asus 6z. Absolute charm, what a beautiful phone.
Yeey. the best camera smartphone 2020.
Here after the blind camera test.
I would get it
Zenphone 7 Pro please
Can we expect a video for zenphone 7 pro